Return and Refund Policy

 

Last Updated: 4 November 2025

At Border Ranges Pastoral, we are committed to providing you with the highest quality beef. Due to the perishable nature of our products, our return policy focuses primarily on ensuring the quality and integrity of your order upon arrival.

 

 Non-Returnable Items (Perishable Goods)

 

By law and for food safety reasons, we do not accept returns or exchanges for perishable food items, including all cuts of beef, once they have been delivered.

Once a perishable product leaves our facility, we cannot guarantee the maintenance of the necessary temperature controls, which are critical for food safety and quality.

✅ Our 100% Quality Guarantee: Refunds or Replacements

 

We will issue a full refund or a replacement order in the following circumstances:

Condition	Action Required by Customer	Our Resolution
Damaged/Spoiled Product	The product is visibly damaged, warm upon arrival, or otherwise clearly spoiled (thawed, leaking, etc.).	Full Refund or Replacement
Incorrect Item/Order	You received a product that was not what you ordered.	Replacement with the correct item, or Full Refund.
Shipping Carrier Delay	The package was significantly delayed by the carrier, resulting in compromised product integrity.	We will assess the situation and offer a Replacement or Full Refund.

⏱️ Timeframe for Reporting Issues

 

You must contact our Customer Service team at info@borderranges.com or 043 3681 802  within 24 hours of the delivery time (as indicated by the shipping carrier's tracking) to report any quality or delivery issues. Claims submitted after this 24-hour window may be denied.

 

 Situations Not Eligible for Refund

 

We cannot offer a refund or replacement for issues related to:

• Failure to be Present for Delivery: If the delivery is missed or the package is not retrieved promptly from the delivery location, it results in spoilage.
• Customer Error: Including providing an incorrect shipping address or an incomplete address.
• Customer-Driven Quality Issues: Including improper storage, thawing, or preparation of the product after delivery.
• Change of Mind: We cannot accept returns for a change of mind after the order has been processed or shipped.

 

 Refund Processing

• Timing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within  3-5 business days, depending on your bank or credit card company's policies.
• Shipping Fees: Original shipping charges are non-refundable, except in cases where the product is spoiled or damaged due to our error or a carrier issue we are responsible for.

Contact Us

Phone: 043 3681 802
Email: info@borderranges.com
Address: 173 Collins Valley Rd, Lynches Creek NSW 2474